ABOUT OWNER CAPACITY
Which work should leave the owner first
Where should a home-services owner start?
Usually the seat consuming the owner’s day, often dispatch and scheduling or CSR coverage. If the whole back office is strained, a senior operations manager can compound.
What stays local?
The field layer, including technicians in trucks, stays local. Dispatch, CSR, back-office processing and operations management run on phones and software.
How quickly can the owner get relief?
Opus places nearshore talent in fourteen days on average, with the shortlist ready in three to five days.
Does the first hire have to become a whole team?
No. Landry started with one CSR and reached six placements across operations in five months. The next seat follows the evidence.
